Refund Policy

1. Scope

This policy applies to all services provided by Business Opt L.L.C-FZ, trading as Business Opt, including local SEO, advertising, social media and websites. It forms part of our Terms of Service.

2. Fees cover the work in each billing period

Subscriptions are paid in advance, and each payment covers the work we do in that billing period. We do not refund a period once it has started, including if you cancel part-way through it. When you cancel, the services continue until the end of the period you have paid for and you are not charged again.

3. Results-based fees

Where we have agreed in writing, including by email or WhatsApp, that our fees depend on results, no fees are payable until the agreed results have been met. The results, and how they are measured, are agreed before work begins.

4. When we do refund

• You were charged twice, or charged the wrong amount.
• You were charged after cancelling or during a pause.
• We could not start the work you paid for at all, for a reason that was not caused by you.
• We ended your services without cause, and you had paid in advance for time after the end date, such as on a yearly plan. We refund that part.

Refunds go back to the card or account you paid from, normally within 10 working days of us agreeing them.

5. Pausing instead of cancelling

If you need a break, you can pause your subscription for one to three months from your client portal. You are not charged while it is paused, and it restarts automatically at the end of the pause.

6. Questions and disputes

If you think a charge is wrong, email admin@business-opt.com with your business name, the date and amount of the charge, and a short explanation. We will reply within 5 working days. Please contact us before raising a chargeback with your bank, as that is usually the slowest way to sort it out.